Terms of Service
Effective October 25, 2026. These terms explain how WelcomeWren works, what you pay, and the rules for using it. We've tried to keep them short and plain.
Who we are
WelcomeWren is operated by Dustin Brock, a sole proprietor doing business as WelcomeWren, in Tallahassee, Florida. In these terms, "WelcomeWren," "we," "us" and "our" mean that business. "You" means the person or business that signs up for or uses WelcomeWren.
Questions about these terms? Email hello@welcomewren.com.
1. Accepting these terms
By signing up for, paying for or using WelcomeWren, you agree to these terms. If you sign up for a business, you confirm you're allowed to agree on its behalf. If you don't agree, please don't use the service.
2. The service
WelcomeWren is an AI front desk for solo instructors and small studios. Depending on your plan, it can:
- Text back callers you miss
- Help clients book time on your calendar
- Send reminders and receipts
- Ask clients for Google reviews
- Answer your phone with an AI voice assistant (Pro and Studio plans)
- Run win-back campaigns and work with multiple staff calendars (Studio plan)
We may improve, change or retire features over time. If we remove a core feature of your plan, we'll tell you by email.
3. Your account
Give us accurate information and keep it up to date. Keep your login details safe. You're responsible for activity under your account, including by your staff. Tell us right away at hello@welcomewren.com if you think someone has used your account without permission.
You must be at least 18 and using WelcomeWren for a business, not for personal or household use.
4. Plans and prices
WelcomeWren is billed monthly in U.S. dollars through Stripe:
- Starter: $49 per month. Text-based features; no AI voice answering.
- Pro: $79 per month. Adds AI phone answering, up to 300 minutes per month.
- Studio: $99 per month. Adds win-back campaigns, multiple staff calendars, and up to 600 minutes of AI phone answering per month.
Sales tax or other taxes may apply and will be shown at checkout or on your invoice. We may offer promo codes from time to time. Each promo code has its own terms, and a code can't be exchanged for cash.
We may change prices. We'll email you at least 30 days before a price change affects you, and the new price applies starting with your next billing period after that notice. If you don't want to pay the new price, you can cancel before it takes effect.
5. Billing and automatic renewal
Your subscription renews automatically every month, and we charge your payment method on file at the start of each billing period, until you cancel. Payments are processed by Stripe. We don't store your full card number.
If a payment fails, we or Stripe may retry it and email you. If it still can't be collected, we may pause or end your service until your balance is paid.
If you switch plans in the middle of a billing period, the change is prorated: you get credit for unused time on the old plan and pay for the remaining time on the new one.
6. Cancelling
You can cancel anytime, either in the customer billing portal or by emailing hello@welcomewren.com.
Cancellation takes effect at the end of your current paid period. You keep access until then, and you won't be charged again.
7. Refunds
Payments are non-refundable, and we don't give refunds or credits for partial months or unused minutes, except:
- if we charged you by mistake (for example, a duplicate charge or a charge after you cancelled), in which case we'll refund the error; or
- where the law requires a refund.
If you think a charge is wrong, email hello@welcomewren.com within 60 days of the charge.
8. Phone minutes and usage limits
Pro and Studio plans include a monthly allowance of AI phone answering minutes (300 and 600 minutes). Unused minutes don't roll over.
If you use up your minutes before the month ends, AI phone answering may pause until your next billing period starts. Calls will then ring through to your regular phone or voicemail setup, and text-based features keep working. We won't charge you extra for going over. You can upgrade your plan at any time to get more minutes.
We may also set reasonable limits on texts, contacts or other usage to protect the service and keep it within carrier rules. We'll tell you if you reach one.
9. Your responsibilities when messaging your clients
WelcomeWren texts and calls people on your behalf, so you're responsible for those messages being lawful. You agree that you will:
- only have WelcomeWren text or call people who have given you the consent the law requires, such as clients who called you, booked with you or opted in;
- follow the laws that apply to your calls, texts and emails, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and similar state laws;
- follow phone carrier rules for business texting, including A2P 10DLC registration requirements, and give us accurate information for that registration;
- honor opt-outs right away. When someone replies STOP, they must not get more marketing texts from you; and
- not use WelcomeWren for spam, purchased contact lists, or content carriers don't allow.
We may suspend messaging or your account, without advance notice if needed, if we believe it's being used for spam, abuse, or in a way that breaks the law or carrier rules, or that puts our phone numbers or service at risk. You're responsible for fines or claims that result from messages sent on your account in breach of this section.
10. AI-generated responses
WelcomeWren uses AI to write texts and answer calls. AI can make mistakes. It may misunderstand a caller, give an incomplete answer, or get a detail wrong.
You're responsible for the information you give WelcomeWren to use, like your prices, hours, policies and services, and for keeping it accurate and current. Please review your settings and the messages and call summaries WelcomeWren sends you. WelcomeWren shouldn't be used for emergencies or to give medical, legal, financial or safety advice.
11. Third-party services
WelcomeWren relies on other companies to work, including Stripe (payments), Twilio (phone numbers, calls and texts), calendar providers such as Google Calendar and Calendly, and OpenAI (AI responses). Your use of a connected service, like your own calendar account, is also subject to that company's terms.
We don't control these services. If one of them has an outage, changes its rules, or stops offering something, parts of WelcomeWren may be delayed or unavailable. We're not responsible for their actions, but we'll work to restore service as quickly as we reasonably can.
12. Acceptable use
Don't use WelcomeWren to:
- break any law or anyone's rights;
- send harassing, threatening, hateful, deceptive or sexually explicit content;
- pretend to be someone else or mislead people about who is messaging them;
- send malware, or try to hack, overload, copy or reverse-engineer the service; or
- resell the service or share an account outside your business without our written permission.
13. Your data
You own the information you and your clients put into WelcomeWren, such as contacts, messages, call recordings or transcripts, and booking details. You give us permission to store and use it only to provide, support and improve the service for you, and as the law requires. We don't sell it.
Our privacy page explains more about how we handle information. After your account ends, you can ask us for a copy of your data within 30 days. After that, we may delete it, except where we must keep records by law.
14. No guarantees about results
We work hard to keep WelcomeWren running, but we don't promise it will always be available, uninterrupted or error-free. We also don't guarantee that it will get you a certain number of calls answered, bookings, reviews, clients or revenue.
15. Disclaimer of warranties
To the fullest extent the law allows, WelcomeWren is provided "as is" and "as available," without warranties of any kind, whether express or implied. That includes implied warranties of merchantability, fitness for a particular purpose and non-infringement.
16. Limitation of liability
To the fullest extent the law allows:
- WelcomeWren won't be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, bookings, clients or data, even if we were told they were possible; and
- our total liability for any claim related to WelcomeWren or these terms is limited to the amount you paid us for the service in the 3 months before the event that gave rise to the claim.
Some places don't allow some of these limits, so they may not all apply to you.
17. Indemnity
You agree to defend and cover WelcomeWren against claims, fines, losses and costs (including reasonable attorneys' fees) that come from your messages to your clients, your information or content, your breach of these terms, or your violation of any law or anyone's rights.
18. Ending service
You can stop using WelcomeWren and cancel anytime (see section 6). We may suspend or end your account if you break these terms, don't pay, or use the service in a way that creates legal or carrier risk. Unless the problem is serious or urgent, we'll email you first and give you a chance to fix it. We may also stop offering WelcomeWren altogether with at least 30 days' email notice, and we'll refund any prepaid time you haven't used if we do.
Sections that by their nature should continue after your account ends, like those on payment, data, disclaimers, liability, indemnity and governing law, will continue.
19. Changes to these terms
We may update these terms. If we make a material change, we'll email you or notify you in the service at least 30 days before it takes effect. If you keep using WelcomeWren after that, you accept the updated terms. If you don't agree, you can cancel before they take effect.
20. Governing law
These terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules. Any legal dispute related to WelcomeWren or these terms will be handled in the state or federal courts located in Leon County, Florida, and you and we agree to those courts' jurisdiction.
21. Other terms
If any part of these terms can't be enforced, the rest still applies. If we don't enforce a part right away, we haven't waived it. You can't transfer your account or these terms without our permission. We may transfer them if the business is sold or reorganized. These terms are the full agreement between you and us about WelcomeWren.
22. Contact
WelcomeWren, Tallahassee, Florida. Email hello@welcomewren.com.